1How can I contact with HAPPY TRANSFER?
You can contact us by sending an email to info@happytransferbarcelona.com or by phone at +34 936 115 114 or +44 2036087031. Our Customer Service operates 24 hours a day, 365 days a year, so you can always contact us.
2What happens if my flight is late?
We control all the flights knowing its real state, late or early, to make sure that the driver will wait at the right time. However, as an additional measure you may call any of our Telephone Assistance numbers which is operative 24 hours +34 936 115 114 or +34 661 442 422.
3Can I modify my transfer?
Yes, you can request changes until one hour before the agreed time for the transfer service, you must send an e-mail or call the Customer Service to request a change.
4My flight was canceled and I don’t need transportation. Can I cancel it?
Yes, according to our terms and conditions of service.
5Can I travel with a wheelchair?
Yes, we have adapted vehicles for people who travel with a wheelchair.
6Is it safe to pay online?
Of course, we work with PayPal and CaixaBank today these are two of the most reliable and secure ways to pay and charge for Internet platforms. All card information are completely safe because they do not memorize any banking information in our database.
7What cards do you accept?
We accept credit cards, Visa, MasterCard, American Express, and most debit cards.
8Will I share the vehicle with more people?
No, only private transfers, the price paid for booking is the vehicle exclusively for you and your companions. At the moment we do not offer shared transfers.
9If I cannot find my destination or city listed?
If you cannot find your destination in our booking engine, insert the full address and we will calculate it without compromise, ensuring the best price for your trip.
10Can I travel with pets?
Yes, pets should always ride in a rear carrier according to IATA rules, like when they travel in airplanes. Indicate on the booking form to provide the right vehicle.
11How much luggage per person I can take?
The luggage you can take depends on the vehicle you reserve we understand as luggage suitcase baggage of 20kg standard type, measures 46x69x29 centimeters. If you are unsure if your luggage will fit in the vehicle, you can backup larger vehicles to ensure a comfortable ride.
12Can I realize an extra stop before coming to my destination?
Yes, it is possible to do it whenever the stop is located in the same area as the final destination, but it will have an additional cost.
13Where do I meet the Driver in the airport? What is the meeting point at the airport?
Our driver will be waiting for you in the area of arrivals at the Airport, he will have a banner with the name of the client and our logotype of the company. As soon as the reservation is confirmed we will send you a Voucher/Bono of the reservation where all the information is explained.
14Where do I meet the driver in the hotel?
The driver will meet the client at the reception of the hotel, please report to the reception about your Transfer service.
15Where do I meet the driver at the train Station?
The driver will be waiting near by the Tourist Information bureau, which is inside the train station.
16What happens if I do not find the driver?
If you do not find the driver, call us to any of the numbers of telephone assistance 24 hours +34 936115114 or +34 661442422 and we will help you immediately.
17The number of persons of my group has changed. Can I change the vehicle?
Yes, of course. Contact with our customer care service and as soon as possible we will confirm you the availability of a vehicle that suits your needs.
18You haven’t received the email with the voucher confirmation? What do you have to do?
In some cases, your mail server software may confuse our e-mails as spam and will not be displayed. If you believe you should have received an e-mail from us but you did not have, write or call our Customer Service. Remember that you can always access the page "My Reservations" to view, send and print the booking voucher.
19My company needs an invoice: can you do it?
Yes, we can provide an invoice to you. Whenever you request it we will send you an e-mail with your confirmation Voucher.
20I have returned of the trip and have comments or suggestions. To whom do I have to speak?
We are grateful for the comments and suggestions of our clients, the information you provide to us is very important because it makes to us progress our work. Your comments can be through our social networks, you will find the different ones we have at our Web page.